FAQs

 

Q: Are your products authentic?

A: Yes. All of our products are guaranteed 100% authentic, purchased from authorized dealers and suppliers. We do not deal with fakes or factory variants. Every product is carefully tested and analyzed to ensure 100% authenticity. We stand behind our products and want you to feel comfortable shopping with us.

  

Q: When am I going to receive my order?

A: Most orders ship within 1-2 business day(s) after order is placed. All items are expedited so once shipped, it should take 3-5 business days to arrive.

 

Q: What's The Villa return policy?

A: Please note all sales are FINAL. The Villa does not honor refunds/exchanges unless a mistake was made on our end. If we make a mistake on your order, please e-mail us immediately at buythevilla@gmail.com to set up a return. Our no return policy is firm, so please be sure of your purchase and feel free to contact us at anytime if you have any questions or concerns before placing your order.

By purchasing from us, you agree to our terms and conditions.

 

Q: Does The Villa have a storefront?

A: Yes, we are located in the downtown area of Ridgewood, NJ.

52 Chestnut Street

Ridgewood, NJ 07450